Support
We're a small team — and we answer every email
No call centre. No chatbot. Just a real reply, usually within one business day.
Email us
[email protected]Tell us your store name, what plan you're on (or thinking about), and what's going on. Screenshots help — paste or attach freely.
FAQ
Common questions
Is Benta hard to learn? Do I need training?
No. When you first open Benta, a Getting Started checklist walks you through your first product, your first sale, and adding a customer — so you're up and running in minutes. A searchable Help & Tips guide is built into the app (tap the ? on any screen, or open it from the menu) and works fully offline, so answers are always one tap away — no manual, no training.
The app says my license is invalid. What do I do?
Email us with your Store ID (visible in Settings → About) and the license key you entered. We can re-issue or transfer it to a new device the same day.
How do I move Benta to a new phone?
On the old phone: Settings → Backup → Export. On the new phone: install Benta, open Settings → Restore, and pick the file. Your license carries over — just re-enter the key.
Can I export my data?
Yes — Starter and above can export sales and inventory to CSV/Excel. The encrypted full backup file is available on every plan and can be restored to any device.
Does Benta work on iPhone?
Android first. iOS is on the roadmap once the Android app is stable post-launch.
Where's my data stored?
On your device, encrypted with SQLCipher. Nothing leaves the phone unless you export a backup yourself.
Or fill in a form
Tell us what's going on
We read every message. Reply usually within one business day.